Return & Refund Policy

We want you to love your Aurevra piece. If it's not perfect, we'll make it right.

30-Day Return Window

You have 30 days from the delivery date to return or exchange your Aurevra purchase. We believe in giving you plenty of time to decide — no pressure, no rush.

Return Conditions

To be eligible for a return or exchange, items must be:

• Unworn — not worn or used
• Original packaging — including the Aurevra gift box or pouch
• Tags attached — all original tags must still be in place
• Free of damage — no scratches, dents, or signs of wear

Tip: Try on your piece over a soft surface to avoid accidental damage during your first look.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom or personalized items — pieces created specifically for you, including engraved items
• Earrings — for hygiene and safety reasons, earrings cannot be returned once shipped
• Sale items — items purchased during clearance or final sale events

All other items in our standard collection are fully eligible within the 30-day window.

How to Return an Item

Starting a return is easy:

1. Email us at support@aurevra-jewelry.com with your order number and reason for return
2. We'll send you return instructions and a return shipping address within 1–2 business days
3. Package your item securely in its original packaging
4. Ship the package and keep your tracking number for reference
5. Once we receive and inspect your return, we'll process your refund or exchange

Refund Method

Refunds are issued to your original payment method. Here's what to expect:

• Refund processing: 5–7 business days after we receive and inspect the returned item
• Bank processing: Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account
• Original shipping costs are non-refundable; customer is responsible for return shipping costs

Refund Timeline Breakdown

Step	Timeline
Return request submitted	Immediate
Return instructions sent	1–2 business days
Return in transit	5–10 business days
Inspection & processing	1–2 business days
Refund issued	5–7 business days
Refund appears in account	5–10 business days (bank dependent)

Exchanges

We love helping you find the perfect piece. Exchanges for the same item in a different size are completely free — we'll cover the return shipping cost. Simply email us with your order number and the size you'd like instead, and we'll take care of the rest.

Once we receive your returned item, we'll ship out your new selection right away.

Damaged or Defective Items

We're sorry if your item arrived damaged. Every piece is carefully inspected before shipping, but on rare occasions things can go wrong in transit.

If your item arrived damaged or has a manufacturing defect, please email us at support@aurevra-jewelry.com within 48 hours of delivery with:

• Your order number
• Clear photos showing the damage or defect

We'll send you a full replacement at no cost — including free shipping both ways. No questions, no hassle.