Send Us a Message
Have a question about an order, need help with a return, or just want to say hello? We'd love to hear from you.
Email us directly:
Please include your order number (if applicable) for faster service.
Note: This page uses the Shopify contact page template. For a full contact form with Name, Email, and Message fields, this functionality is provided by the page template assigned to this page (page.contact). If the form does not appear, please use the email address above.
Contact Us & FAQ
We're here to help, every step of the way.
We'd Love to Hear From You
Whether you have a question about a piece of jewelry, need help with an order, or simply want to share your Aurevra story — our team is here for you.
Email (Primary Contact)
Response Time
Within 24–48 hours (typically much faster)
Business Hours
Monday – Friday, 9:00 AM – 6:00 PM (HKT, UTC+8)
For Order Issues
Please include your order number in the subject line for faster service. You can find it in your order confirmation email.
Quick tip: For the fastest response, include your order number, a brief description of your question, and any relevant photos (for damage or defect claims).
Frequently Asked Questions
For a more detailed FAQ, visit our dedicated FAQ page.
About Our Products
What materials do you use?
We use high-quality, skin-friendly materials across our collections:
- S925 Sterling Silver — hypoallergenic and durable, used in many of our rings and necklaces.
- Genuine Natural Crystals — each stone is carefully sourced and carries its own unique energy and character.
- Cubic Zirconia — brilliant, diamond-like stones that add sparkle at an accessible price.
- Copper with Gold Plating — a warm, luxurious finish for select pieces, using quality plating techniques for lasting shine.
All materials are listed clearly on each product page so you know exactly what you're getting.
Are your crystals real?
Yes! We use genuine natural stones — not synthetic or imitation crystals. Because they're natural, each piece may have slight variations in color, pattern, or inclusions. We see these as beautiful signatures of nature, not flaws. Every crystal is truly one of a kind.
How do I care for my jewelry?
To keep your Aurevra pieces looking their best:
- Avoid water and chemicals — remove jewelry before swimming, showering, or applying lotions and perfumes.
- Store in the provided pouch — this protects against scratches and tarnishing when not worn.
- Clean gently with a soft cloth — a microfiber or jewelry polishing cloth works wonderfully. Avoid abrasive materials.
- Put jewelry on last — dress first, accessorize after, to minimize contact with cosmetics and sprays.
Do you offer gift wrapping?
Yes! Every Aurevra order comes in our beautiful branded packaging — thoughtfully designed to feel special whether it's a gift for someone you love or a meaningful treat for yourself. No extra charge, no extra steps needed.
About Orders & Shipping
How long will my order take?
| Order Processing | 1–2 business days |
| Shipping & Delivery | 7–15 business days (via Yanwen) |
| Total Estimated Time | 8–17 business days from purchase |
We ship all orders from Hong Kong. Once your order ships, you'll receive a confirmation email with your tracking number.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $30. For orders under $30, a small flat-rate shipping fee applies. There are no hidden costs — what you see at checkout is what you pay.
Can I track my order?
Absolutely. Within 48 hours of your order shipping, you'll receive an email with a tracking number and a link to follow your package's journey. If you haven't received tracking info within 3 business days of placing your order, please reach out to us at support@aurevra-jewelry.com.
Do you ship internationally?
Yes! We ship worldwide from Hong Kong. Our primary customers are in the United States and Europe, but we're happy to deliver Aurevra jewelry to any country that our shipping carriers serve. International shipping typically falls within our standard 7–15 business day window, though some destinations may take slightly longer.
About Returns & Exchanges
What if I don't like my purchase?
We want you to love every piece. But if something isn't quite right, you have 30 days from the date of delivery to return it. Items must be in their original, unworn condition with all packaging. A small return shipping fee of $5 will be deducted from your refund. To start a return, simply email us at support@aurevra-jewelry.com with your order number.
How do exchanges work?
Exchanges are our favorite kind of return! If you'd like to swap for a different piece or a different size, we offer free exchanges — we cover the return shipping cost. Just reach out within the 30-day window, let us know what you'd like instead, and we'll take care of the rest.
What if my item arrives damaged?
We're truly sorry if this happens. We offer a full replacement at no cost for any item that arrives damaged or defective. Please email us within 7 days of delivery with photos of the damage and your order number, and we'll send a replacement right away — no need to return the damaged item.
About Sizing
How do I know my bracelet size?
Most of our bracelets are designed as stretch bracelets that comfortably fit wrists measuring 6.5 to 7.5 inches. This covers the majority of women's wrist sizes. To measure your wrist, wrap a soft measuring tape (or a string, then measure it against a ruler) snugly around your wrist bone. If you need a specific size outside this range, please contact us — we're happy to help.
Are necklaces adjustable?
Yes! Most of our necklaces come with a 16-inch chain plus a 2-inch extender (16" + 2"), giving you flexibility to wear them at different lengths. This adjustable design works beautifully for layering or wearing solo. Specific chain lengths are listed on each product page.
Still Have Questions?
We're just an email away. Our team loves hearing from our community and will get back to you as quickly as possible.
Response time: within 24–48 hours | Monday–Friday, 9 AM – 6 PM HKT
Thank you for choosing Aurevra. Every piece carries meaning — and so does every conversation with you.